| Agent ID | Status | Queue Name | Logout Reason |
|---|
| Queue ID / Name | channel | agentStaffedCount | agentReadyCount | agentBusyCount | waitingEngagementCount | processingEngagementCount | queueOccupancy | oldestEngagementWaiting | expectedWaitTime | timestamp |
|---|
| Interaction ID | Status | Queue | Type | Customer | Phone | Completion | Completed At (UTC) | Agent/User |
|---|